Microsoft cloud-service problems delayed some services operated by the Comune di Napoli, according to ANSA. The disruption affected central offices and municipal-district offices that use high-security platforms, including demographic services.
Email delivery failures meant employees could not receive temporary two-factor authentication codes. Without those codes, staff could not log in to the secure systems used to process citizen requests.
The disruption particularly affected certificates related to changes of residence and death notifications. In those cases, issuance was slowed and in some instances prevented.
Municipal information-systems staff introduced an alternative secure channel for generating and receiving OTP codes. The workaround restored office operations, and most citizen services were available again by late morning.
The Naples disruption occurred during a broader Microsoft cloud outage affecting Outlook, Exchange Online and other Microsoft 365 services. According to la Repubblica, the wider outage began on Thursday 12 November and continued into Friday 13 November.
